1. About us and how to contact us
Contract Tenders is operated by Rhics Ltd, a company registered in England and Wales, with its registered office at 150 City Road, London EC1V 2NX (we, us, our). For all matters relating to these Terms please write to laura@contracttenders.com.
2. Acceptance of these Terms
By creating an account, accessing, or using the Service you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use the Service. Where you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and references to you include that organisation.
3. Definitions
- Customer Content means any data, documents, prompts, knowledge base entries, tender responses, imagery, or other material that you upload, generate, or otherwise submit to the Service.
- Output means text, drafts, summaries, scoring, extractions, or other material returned by the Service, including material produced by AI models.
- Subscription means the paid or free plan under which you access the Service.
- Workspace means the isolated tenant environment created for your organisation.
4. Eligibility and account security
You must be at least 18 years old and legally able to enter contracts. You are responsible for keeping your login credentials confidential and for all activity on your account. You must notify us immediately at laura@contracttenders.com if you suspect unauthorised access.
5. The Service
The Service helps organisations discover public-sector and donor procurement opportunities, qualify them against the organisation's profile, and draft supporting documents such as expressions of interest and proposals. The Service uses automated crawlers, retrieval systems, and large language models (LLMs) to produce Outputs. Features may change from time to time as we improve the Service.
6. Your responsibilities
You agree that you will:
- Use the Service only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy.
- Ensure that all Customer Content you upload is accurate, that you have the right to upload it, and that its use does not infringe third-party rights or breach any confidentiality obligation.
- Not upload personal data of third parties without a lawful basis under UK GDPR, and not upload special category or criminal-offence data unless you have a lawful basis and appropriate safeguards in place.
- Independently verify all Outputs before relying on them for a submission, a commercial decision, or communication to a client or donor.
- Comply with the terms of the underlying procurement notices you act on, including any conflict-of-interest, integrity, or eligibility requirements.
7. Subscriptions, fees, and taxes
Paid Subscriptions are billed in advance in the currency and cadence stated at checkout. Fees are exclusive of VAT and other applicable taxes, which will be added at the prevailing rate. Except where required by law, fees are non-refundable. Please see the Refunds and Cancellations Policy for details.
8. Free trials and beta features
We may offer free trials or make beta features available. Beta features are provided as-is and may be modified or withdrawn at any time. Additional terms may apply and will be presented before use.
9. Intellectual property
The Service, its underlying software, models, and all associated intellectual property belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.
As between you and us, you retain all rights in your Customer Content and, subject to these Terms, in the Outputs generated for your Workspace. You grant us a worldwide, royalty-free licence to host, copy, transmit, and process your Customer Content and Outputs solely to provide, secure, and improve the Service for you. We do not use your Customer Content or Outputs to train shared or public AI models.
10. AI-generated Outputs
You acknowledge that Outputs are produced by probabilistic AI systems and may be incomplete, inaccurate, out of date, or otherwise unsuitable for your purposes. Outputs are not advice. You are solely responsible for reviewing, editing, and validating Outputs before use. Please read our Use of AI and LLMs policy and our Disclaimer.
11. Third-party sources and links
The Service ingests information from third-party procurement portals and open data sources. We do not control those sources, do not endorse them, and are not responsible for their accuracy, completeness, availability, or the terms on which they are provided.
12. Prohibited use
You must not use the Service to submit fraudulent tenders, to circumvent procurement integrity rules, to send unlawful or infringing content, to reverse engineer the Service, to interfere with its security, or to build a competing product. Further detail is set out in the Acceptable Use Policy.
13. Suspension and termination
We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if we reasonably believe your use poses a security or legal risk. You may cancel your Subscription at any time in accordance with the Refunds and Cancellations Policy. On termination, your right to use the Service ends and, subject to any legal retention obligations, we will delete your Workspace within 30 days.
14. Warranties and disclaimers
We warrant that we will provide the Service with reasonable skill and care. To the fullest extent permitted by law, and except as expressly stated in these Terms, the Service and all Outputs are provided on an as-available basis without warranty of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
15. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Subject to the paragraph above, and to the fullest extent permitted by law: (a) we shall not be liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, loss or corruption of data, loss of tender opportunities, or for any indirect or consequential loss; and (b) our total aggregate liability arising out of or in connection with these Terms or the Service in any 12-month period shall not exceed the greater of (i) the fees paid by you to us in that 12-month period, or (ii) one hundred pounds sterling (GBP 100).
16. Data protection
Where we process personal data on your behalf, we do so as a data processor and you act as controller. Our Data Processing Addendum forms part of these Terms and sets out the processing details and safeguards required by Article 28 UK GDPR.
17. Confidentiality
Each party will keep the other's confidential information confidential and use it only to perform this agreement. This does not apply to information that becomes public through no fault of the receiving party, that is independently developed, or that must be disclosed by law.
18. Force majeure
Neither party shall be liable for delay or failure caused by events beyond its reasonable control, including internet outages, cyber-attacks, upstream provider failures, industrial action, or acts of government.
19. Changes to the Service and to these Terms
We may update these Terms from time to time. Where a change is material we will give at least 30 days' notice by email or in-product notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
20. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations, including in connection with a merger, acquisition, or reorganisation, provided your rights are not materially diminished.
21. Notices
Notices to us must be sent to laura@contracttenders.com. Notices to you may be sent to the email address associated with your account or displayed in the Service.
22. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, save that we may bring proceedings in any jurisdiction to protect our intellectual property or confidential information.
23. Entire agreement
These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Processing Addendum, AI and LLM Policy, Disclaimer, Sub-processors list, Refunds and Cancellations Policy, and any order form, constitute the entire agreement between you and us in relation to the Service.
Questions about this document? Please write to laura@contracttenders.com. Contract Tenders is a service of Rhics Ltd, 150 City Road, London EC1V 2NX, United Kingdom.